Monitoring Your Networks – Locating a User

When a user calls to say the Wi-Fi network is slow, how can your Help Desk staff figure out what’s wrong if they can’t immediately tell where he is or how the network is performing?

With the AirWave Management Platform™, your Help Desk simply has to ask the user his username – NOT his MAC address or IP address. They simply enter the username in AMP’s ‘search box’ and immediately see whether the user is connected and which access point he is using.

With a single mouse-click, the Help Desk can now drill down to view a detailed monitoring page with real-time information on that access point.